Shipping & Returns
A $5 flat shipping fee will be added to your order at checkout. Once your order has been placed we will be unable to add items or change your order in any way. Your order will ship within 2-3 business days via USPS First Class Mail (or Priority depending upon weight). FedEx 2nd day air and FedEx Overnight delivery are available at checkout for an additional price and will be shipped out the next business day. Weekend deliveries are currently not available.
An email confirmation will be sent to the email address provided at checkout when your order ships along with a USPS or Fed Ex tracking number.
Eleanor Rose gladly ships internationally. If you do not see your country listed at checkout, email us at firstname.lastname@example.org and we will do our best to add your country to our list!
We know you will love your Eleanor Rose purchase! However, if you are unhappy for any reason simply return it within 14 days of receipt for a refund. If your return is postmarked after our 14-day return period, the package will be mailed back to you.
To return your item(s) simply print our easy to use return form and follow the instructions. Then send us your merchandise, along with the return form, using our prepaid shipping label OR send us your package using the carrier of your choice. Your purchase price will be refunded within 3-5 business days to the original form of payment used at checkout and you will not be charged for the prepaid shipping label.
Pre-order and Sale items cannot be returned or exchanged.
To make an exchange, simply return your item(s) to Eleanor Rose, within 14 days of receipt, using our FREE prepaid shipping label (instructions listed above) and place a new order at any time! When we receive your items you will be refunded for the purchase price of your item(s) within 3-5 business days. It's that simple!
Eleanor Rose honors a one-time price adjustment on full-price merchandise within three days of the purchase or ship date. Items not purchased at full price are ineligible for price adjustments. Multiple discounts cannot be combined. Only one promotion can be applied to an order. Select sales are not applicable for price adjustments.