Most orders will ship within 2-3 business days (unless otherwise noted) via USPS First Class Mail (or Priority depending upon weight). FedEx 2nd day air and FedEx Overnight delivery are available at checkout and will be shipped out the next business day. Weekend deliveries are currently not available.
An email confirmation will be sent to the email address provided at checkout when your order ships along with a USPS or Fed Ex tracking number.
Eleanor Rose gladly ships internationally. If you do not see your country listed at checkout, email us at firstname.lastname@example.org and we will do our best to add your country to our list!
Please note that you will be responsible for all applicable duties, taxes and custom charges. If your order is refused, you will still be responsible for shipping charges.
We know you will love your Eleanor Rose purchase! However, if you are unhappy for any reason simply return it within 14 days of receipt for a refund. If your return is postmarked after our 14-day return period, the package will be mailed back to you.
To return your item(s) simply follow the instructions to print our prepaid shipping label and send us your merchandise. You will not be charged for prepaid shipping label. You can also send us your package using the carrier of your choice. If you choose the carrier of your choice you will be responsible for shipping fees. Your purchase price will be refunded within 3-5 business days to the original form of payment used at checkout and you will not be charged for the prepaid shipping label.
We are unable to provide a prepaid shipping label to customers living outside of the United States. If you are located outside of the United States you will be responsible for return shipping fees.
To make an exchange, simply return your item(s) to Eleanor Rose, within 14 days of receipt, using our FREE prepaid shipping label (instructions listed above) and place a new order at any time! When we receive your items you will be refunded for the purchase price of your item(s) within 3-5 business days. It's that simple!
Eleanor Rose honors a one-time price adjustment on full-price merchandise within three days of the purchase date. Items not purchased at full price are ineligible for price adjustments. Multiple discounts or promotions cannot be combined. Only one promotion or discount can be applied to an order. Select sales are not applicable for price adjustments.